- The BPU should require utilities to provide authoritative, informed spokespeople to take complaints from customers and provide information in the municipal building of any municipality where more than 5% of customers are without services for more than one day
- The BPU should set and enforce stronger standards for accuracy and timeliness of the information, specially online information, utilities provide about outages and projected restoration timelines, and
- The BPU should re-evaluate and improve the process by which utilities collect, manage and assign repairs during extreme weather events, including for out of state workers; and
- The BPU should require utilities to issue pre-scheduled twice-daily detailed reports to officials in municipalities experiencing service interruptions, which would include an update to previously reported status of restoration as well as a schedule of intended repairs for at a minimum the next twelve hours;
- Any state utility company should be required to have its emergency preparedness and response plan approved by the State of New Jersey; now
- The BPU and New Jersey Legislature conduct an investigation of how PSE&G manages information, communicates and prepares and responds to extreme power outages, and for the New Jersey Legislature to compel all public utility companies, through legislative action to adopt the recommendations resulting from this investigation; and
- Local resolutions should be sent to all municipalities which experienced a prolonged loss of power for consideration of passage of sister resolutions, and to county, state and federal legislators and officials as well as the Office of the Governor, the White House Office of Intergovernmental Affairs, the New Jersey Board of Public Utilities, NJ Utility companies, and the New Jersey League of Municipalities.
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